Here’s what to know
It’s very important to understand an essential fact about your meter box – this important part of your electric system does NOT belong to Alabama Power.
The meter box belongs to the customer. If it’s damaged by weather or by any kind of accident, repair is the customer’s responsibility. Alabama Power cannot, by regulation, connect power to a damaged meter box.
A customer can feel tremendous frustration at this restriction. It’s understandable – after anxious hours waiting for power to be restored, who wouldn’t be frustrated by an even longer wait?
Still, if your meter box (or the pole on top of it) is damaged, a professional electrician must repair it to code before we’re allowed to restore your service.