Scammers continue to take advantage of the COVID-19 pandemic to target Alabama Power customers.

The recirculated scam involves calls directly to customers claiming to be a representative from Alabama Power and demanding immediate payment on accounts. The caller requests a customer’s bank or credit card information, warning if payments are not received within 30 minutes service will be disconnected.

A new variation of the scheme includes scammers directly contacting customers who recently made a payment on their Alabama Power account and falsely claiming the payment did not process and they need to repay immediately.

Alabama Power encourages customers unsure if a call is a scam to hang up immediately and contact Customer Service at 1-800-245-2244.

As always, the company works with each customer to determine the best service option for their account. The schemes that criminals are using are not part of the company’s business practices.

Alabama Power is sharing the following tips to help customers protect themselves from false tactics used by scammers:

• We will never call you and demand an immediate payment.
• We will never call you and request bank or credit card information.
• We will never come to your door and demand an immediate payment.

If you ever have any question about the status of your Alabama Power account, do not hesitate to call us at 1-800-245-2244. The automated voice system is available 24/7 to check account balances and status. You also can reach a Customer Service agent weekday from 7 a.m. until 9 p.m. at 1-800-245-2244.